Terms & Policy

CUSTOMER INFORMATION

In order to process your order, Jascotina, Inc. requires your business information which is used solely to communicate with our customers and is not distributed or sold. This information is used by Jascotina, Inc. to contact the customer with questions and updates on orders. New customers please use our online form in the Register Now to provide your information and we will set up an account for you.

To buy from us, you must have a city or country issued sales license and a state tax certificate to operate as a retailer, wholesaler or manufacturer. Our merchandise must be used for resale or manufacturing.

ORDERING GUIDELINES

First time orders must be at least $500, must follow our item minimums, and must be paid with a valid credit card.

Minimums for everyday ribbon is 6 rolls per item, per size, per color. Everyday ribbon must also be ordered in multiples of 6.

Minimums for seasonal ribbon (in stock or prebook) 12 rolls per item, per size, per color. Seasonal ribbon must also be ordered in multiples of 12.

Minimums for all mesh items (everyday or seasonal) is by the case. Mesh must also be ordered in case multiples. 21”mesh items are 18 rolls per case, 10” mesh items are 36 rolls per case, and 2.5” & 4” mesh ribbon items are 10 rolls per inner box.

SHIPPING AND HANDLING

Orders for in stock items usually ship within 24-48 hours. Prebook orders will ship on the date you tell us after the start ship date for that season. We typically ship UPS or FedEx. Shipping and Handling Rates are based on your location relative to our facility in Cerritos, CA and are subject to change. Shipping and Handling costs are billed to the customer. If you prefer your own carrier, need your order express shipped, or want to know the freight cost before we ship the order, please let us know when you place the order.

CANCELLATION POLICY

All seasonal prebook orders are considered firm once we send you a confirmation email with the order copy attached. If you do not receive an email with a confirmation of your prebook order by the order deadline, please contact us immediately as we may have missed your order. You may change or cancel your prebook order up until the change deadline, but any item quantities cancelled after the change deadline are subject to a 30% restocking fee. Since we do not stock all of our seasonal items and we place our orders overseas based on what our customers order, we do ask our customers to commit to the quantities they’ve prebooked. Changes/cancellations must be sent via email or fax; we do not accept these over the phone.

All orders cannot be changed or cancelled once they are shipped from our warehouse. This includes quantity revisions, item additions/cancellations, address changes, and shipping method.

BACKORDERS

While we do our best to keep all everyday items in stock all year round, we may be out of stock of everyday items once in a while. If this happens, we will put these items on backorder and contact you when they arrive to see if you still want to take them. Any backorder inquiries not responded to within a month of contacting you will have the backorders cancelled. Should you really need a particular item on your order, please make sure you let us know so we can confirm it is in stock and ready to ship. Backorder freight charges will be billed to the customer and actual freight charges will apply.

RETURN POLICY

Should you have problems with your order after you receive it, please call us and we will do our best to fix the issue. All claimed items must be returned in the original condition (ie. no pricing tags). All items not returned in the original condition will be subject to a 20% restocking fee. Discrepancy claims must be filed within 30 days of the invoice date for everyday items and within 90 days of the invoice date for seasonal prebook items. Any claims filed after the aforementioned days are subject to approval and subject to a 20% restocking fee. The color of the product as shown online may not match our actual product exactly due to varying computer screen calibrations.

If you receive the incorrect item or notice a shortage or overage, let us know by phone or email and we will make it right. Please make sure you check the entire shipment before contacting us with discrepancies. We pack our orders to maximize space in order to keep the freight cost down, so please make sure you open all outer cartons and inner boxes and check the product inside to see if multiple items were packed together.

We stand by our quality and if you are dissatisfied for any reason with the product you receive, please contact us as soon as possible. We will require you email a photo with the damaged/inferior product in question so we can process your claim.

Please do not ship anything back to us without letting us know first via email or phone. Any unauthorized returns will be routed back to you.

PAYMENT DETAILS

We accept payment in the form of checks, money orders, wire transfers, and all major credit cards. First time orders must be paid by credit card.

Should you wish to apply for terms, please submit your credit references to angela@jascotina.us.com. Our standard terms are Net 30. Seasonal dating terms are available for orders over $2000.00 and are given at our discretion. Consistent late payments will result in all terms being taken away.

PRODUCT CUSTOMIZATIONS

We offer customization services such as dying color, changing colors on existing designs, and width and/or put up adjustments. The minimums for customizations depend on what you want done and are set by the factories we work with. Lead time is typically 90 days, but depends on what type of customization you need. Should you be interested in this service, please contact us directly to get a quote and any other information. All custom orders will require at least a 20% deposit.